Privacy & Cookie Statement

1. Collection and processing of personal data

When you visit our website, we store certain information in cookie, we also store your IP address for 52 days for security reasons, to prevent and detect attacks on our websites or attempts at fraud. We only store other personal data if you provide this data, e.g. as part of a contact form. You are not legally or contractually obliged to make available your personal data. However, it is possible that certain functions of our websites depend on the availability of personal data. If you do not make available personal data in these cases, this may result in functions not being available or only being available to a limited extent.

In the documents attached below, we explain how we collect any personal data, what we do with it, for what purposes and on what legal basis this is done, and which rights and claims are associated with it.

Declaration of personal data processing | Policy of natural persons protection in relation to the processing of personal data

2. Data protection and Security

The protection of personal data is an important concern for us. We use technical and organizational security measures to protect data managed by us against manipulation, loss, destruction and against access by unauthorized persons. We are constantly improving our security measures in line with technological developments.

In the documents attached below, we explain how we ensure data protection and what we do for ensure information security.

Information Security Management System policy | Third party information security policy

3. Cookie policy
We Use Specific Tracking Technologies

Here is more information about the tracking technologies and cookies we currently use on www.sam-solutions.com and sam-solutions.com. We use all of these tracking technologies to improve our site and the experience of our visitors:

• Clicky: We use Clicky to collect information about how visitors use our website. For example, we collect details of the site where the visitor has come from and the total number of times a visitor has been to our website. This allows us to determine the effectiveness of our online campaigns in terms of sales and user activity on our sites. For more information, you can go here.
• Facebook Connect: We use this technology to allow users to share their experiences with our websites on Facebook and to track visitors to our sites who have interacted with our ads or posts on Facebook. For more information, you can go here.
• Google Analytics: We use Google Analytics to collect information about how visitors use our website. For example, we collect details of the site where the visitor has come from and the total number of times a visitor has been to our website. This allows us to determine the effectiveness of our online campaigns in terms of sales and user activity on our sites. For more information, you can go here.
• Google Plus: We use Google Plus cookies to enable social sharing buttons on our sites. For more information, you can go here.
• Google Tag Manager: We use Google Tag Manager to measure what features on our site are interesting to our users. It also helps us understand what portions of our site users clicked on during a certain time and how users arrived on our site. This allows us to determine the effectiveness of our online campaigns in terms of sales and user activity on our sites. For more information, you can go here.
• DoubleClick: DoubleClick allows us to capture and report on the actions of users who visit our website after viewing or clicking on one of our paid ads. This allows us to determine the effectiveness of our online campaigns in terms of both sales and user activity on our sites. For more information, you can go here.
• Twitter: Twitter is an online social networking service that enables users to send and read short messages. We use the Twitter cookies to enable social sharing buttons on our sites, as well as to track social media and other web browsing behavior in order to target ads and promotions to your interests. For more information, you can go here.
• LinkedIn: We use LinkedIn cookies to enable social sharing buttons on our sites, as well as to track social media and other web browsing behavior in order to target ads and promotions to your interests. For more information, you can go here.
• Youtube: Our YouTube videos have privacy-enhanced mode enabled: therefore YouTube won’t store information about our visitors, unless they play the video, according to the Google-Youtube guide.
• Jivochat: We use a third-party provider, Jivochat, to supply and support our Jivochat service, which we use to handle customer enquiries in real time. If you use the Jivochat service we will collect your name (optional), phone number (optional), email address (requires) and the contents of your Jivochat session. This information will be retained according to Jivochat Privacy Policy and will not be shared with any other organizations. You can request a transcript of your Jivochat session if you provide your email address at the start of your session or when prompted at the end.
• Yandex.Metrika counter: We useYandex.Metrika to collect information about how visitors use our website. This allows us to determine the effectiveness of our online campaigns in terms of sales and user activity on our sites. For more information, you can go here.

4. How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Microsoft Internet Explorer
• Mozilla Firefox
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, you can go here.

5. Email Policy

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

6. Contact Us

If you have questions or comments about this Privacy & Cookie Statement, or wish to make changes to your personal information or remove yourself from our database, please contact us.

DPO: Lead Information Security Officer

Alexandr Zorin
dpo@sam-solutions.com
Last update: July 2018